It's with a heavy heart that we have to implement a cancellation policy.
Covid has been tough on us all but the few weeks has seen so many last minute cancellations that our business has been adversely affected and we've been left with no other choice.
The below policy outlines our new requirements. These changes will ensure we can continue to offer you the same great service that you know and love.
Cancellation Policy
All bookings now require a $50 deposit
Your deposit will be deducted from your total service cost upon completion of your booking.
Your appointment is only secure upon payment of your $50 deposit. This payment is made via our online booking system. An SMS with a web link to make payment will be sent to you.
You'll receive an SMS confirming your appointment. It's a requirement that you respond to your confirmation text within 24 hours. If we do not hear from you within 24hrs we will send a reminder to respond. If, after two messages we have still not received a response, your appointment will be cancelled so that we may try to recover your appointment time.
If you do not show, move or you cancel all or part of your service within 24 hours of your appointment time, you will forfeit your deposit.
We do understand that there may be extraneous circumstances that cause you to cancel within 24 hours. We're human, we get it. We just ask that you give us as much notice as possible and consider our need to implement this policy.
We appreciate your understanding and ongoing support as we navigate these new changes.